Privacy Policy

1. Introduction

Prime Citizen Trust Bank values the trust you place in us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our services, visit our website, or interact with our team.

2. Information We Collect

We may collect the following types of information:

• Personal information such as your name, date of birth, address, phone number, and email address.
• Identification details such as national ID, passport, or other verification documents.
• Financial information such as account details, transaction history, and payment records.
• Device and usage information such as IP address, browser type, and pages visited on our website.
• Any information you provide when contacting customer support or completing forms.

3. How We Use Your Information

We use your information to provide secure banking services and to improve your experience. This includes:

• Opening and managing your accounts.
• Processing deposits, withdrawals, transfers, and other banking transactions.
• Verifying your identity and preventing fraud.
• Responding to enquiries and offering customer support.
• Meeting legal, regulatory, and compliance obligations.
• Improving our website, services, and security controls.

4. How We Share Information

We do not sell your personal information. We may share information only when necessary with trusted service providers, regulators, auditors, law enforcement agencies, or other parties where required by law or needed to deliver our services securely.

5. Data Security

We use administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, or alteration. While we take strong measures to secure data, no method of transmission over the internet is completely risk-free.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings.

7. Data Retention

We retain personal and financial information only for as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on applicable law, you may have the right to access, correct, update, or request deletion of certain personal information. You may also have the right to object to or restrict some forms of processing.

To exercise these rights, please contact our support team using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: